ADA Access & Accommodations Guide

We want to make sure that all music lovers enjoy the Ohana Festival experience!

1. Getting There

2. Accessible Festival Entrances

3. Access Center

4. Wristbands and Accessible Viewing Areas

5. Patrons with Mobility Limitations

6. American Sign Language (ASL) Interpreted Performances

7. Special Dietary Needs & Prescription Medicine

8. Service Animals

9. Have Questions About Our ADA Access & Accommodations?

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1. Getting There 

Public Transportation

All OCTA buses and Metrolink trains in Orange County are accessible. To arrive by Metrolink, take Metrolink to the San Juan Capistrano station and then take the OCTA line 91 bus to Dana Point

Parking

There will be extremely limited ADA parking spots for patrons with disabilities onsite, and are available on a first come, first served basis. You do not need to purchase a parking pass to use this lot. You are required to bring a valid, state-issued handicap placard, permit, or license plate to enter this parking lot. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.

2. Accessible Festival Entrance 

There are specially designated lanes at the Festival entrances for patrons with disabilities. Look for the accessible signs above the entrance lanes or ask a staff member to direct you to the lanes.

3. ADA Accessibility Center (“Access Center”)

The Access Center will be located past the main entrance near the main merchandise booth.

Our Access Center services include, but are not limited to:

• Answers to questions specific to the accessibility program
• Information relevant to our patrons with disabilities 
• Requests for accessibility Wristbands 
• Power outlets for recharging powered mobility devices 
• Programming information in large print and braille for reference 
• Assisted Listening Devices (ALDs) 

4. Wristbands and Accessible Viewing Areas

All tickets to the Festival are general admission, purchasing a separate accessible ticket is not necessary.

Upon arrival, please visit the Access Center for information on the accessibility wristband program. Patrons with mobility impairments or Deaf/Hard of Hearing patrons can request an accessibility wristband at the Access Center. This wristband is to show Festival staff that the patron plus one companion is eligible to enter the accessible viewing areas or the Deaf and Hard of Hearing areas. The accessibility wristband is non-transferable.

Note: The wristband does not guarantee a spot in these areas. Please note that both viewing areas have a limited capacity and are available on a first-come, first-served basis. We cannot save or reserve seats or areas on the platform. Once it’s determined that an accessible viewing area is filled to capacity (including adequate aisle space for entering and exiting the area), the area will not be available for additional entry.

Signage will be placed at the Festival identifying all viewing areas for patrons with mobility limitations and patrons who are Deaf / Hard of Hearing. Accessible Viewing Areas are marked with the International Symbol of Access on the Festival Map. To see the designated accessible viewing locations, please visit the Access Center for a map of the Festival grounds, visit the map on the official Festival website, or the map on the official Festival app.

5. Patrons with Mobility Limitations

The Festival is wheelchair accessible but is a large venue with great distances between activities and attractions. It is outdoors and is held on grassy and sandy terrain along with cement pathways throughout. There are accessible routes connected throughout the venue. Some travel is over natural terrain and terrain designed for motor vehicles. If it should rain, there could be mud.

The Festival does not provide personal care, golf cart rides, or push service of any kind or wheelchairs for rent or loan. Wheelchairs, power wheelchairs, and three or four-wheeled scooters are allowed only for use by patrons with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis. Powered wheelchairs may also be charged at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit.

Accessible portable toilets are available at the ends of each bank of portable toilets throughout the Festival venue. 

6. American Sign Language (ASL) Interpreted Performances

The Festival provides many American Sign Language (ASL) interpreted music performances for patrons who are Deaf or Hard of Hearing. Our cut off date for requesting an interpreted performance has now passed. 

You are still welcome to submit a request to have a specific performance be interpreted.  We will make every effort to accommodate, but cannot guarantee, requests not timely submitted. Please email [e-mail]. 

7. Special Dietary Needs and Prescription Medicine

Outside food and drinks are not allowed inside the Festival, but if a patron has special medical dietary restrictions, please reach out to [e-mail].

Patrons are allowed to bring their medically necessary materials and medications into the Festival, provided that all medicine has a prescription label with the patron’s name. Our personnel at the entry gates will verify the contents of any medically necessary materials. Out of concern for the festival staff who handle the trash, please dispose of your medical waste and syringes in the proper disposal, which is located at the medical tent. Please see the official Festival map for the location of the medical tent. Please do not dispose of these items in other trash bins at the Festival.

8. Service Animals

Pets are not allowed within the Festival grounds. However, miniature horses and dogs, which have been trained to provide assistance to an individual with a disability, are welcome. If accompanied by a service animal, you will be provided a Patron Notice of Responsibility for a Service Animal or you can request the form in advance from [e-mail]. Please enter through the accessible lane at either entrance.

9. Have Questions About Our ADA Access & Accommodations?

For any questions, please email: [e-mail].